Customer Service Apprenticeships
Developing a valued relationship with customers is essential to any organisation's long-term growth and success.
As a Customer Service Apprentice, you will always be at the heart of an organisations business activities, regularly assisting customers, dealing with enquiries and making sure clients have a positive experience when dealing with your organisation.
Level 2 Customer Service Framework:
The level 2 will cover everything from creating the right first impression to using 'active listening' techniques, you will be able to assess what your customers really want, and you will learn how to keep accurate, up-to-date customer service records. You will also learn how to deal with difficult or dissatisfied customers.
NVQ Certificate in Customer Service Level 2
Level 2 Certificate in Customer Service (Technical Certificate)
Key skills or Functional skills
Application of Number/Mathematics Level 1
Communication/English Level 1
Employment Rights & Responsibilities
Level 3 Customer Service Framework:
This is for you if you are currently working within a team and occasionally leading it, either in a supervisory or management role, where you are using your knowledge and skills to carry out a broad range of complex work activities.
Your job role will have considerable autonomy or responsibility, and often require you to manage or train others.
Level 3 covers everything from dealing with angry customers to running a customer loyalty scheme, from the legislation that exists to protect customer rights to using customer complaints to improve the service you offer.
NVQ Diploma in Customer Services Level 3
Level 3 Certificate in Customer Service (Technical Certificate)
Key skills or Functional skills
Application of Number/Mathematics Level 2
Communication/English Level 2
Employment Rights & Responsibilities